The success of any training program depends on how well it tackles underlying employee performance challenges—challenges which may impede achieving business goals. With more than 30 years of experience designing and building learning and performance improvement programs, we know conducting a needs assessment is critical to uncovering root causes and designing and deploying a program that positions employees to help drive business objectives.
Most training needs arise as a result of organizational change—whether big or small—as companies require employees to learn and adopt new policies, products, processes, and tools. Employee performance gaps are generally the result of a lack of knowledge or understanding, a lack of belief or motivation, or a lack of skill. Before spending time and money building a solution, you must first have a solid understanding of who the audience is, and what their true needs are. Sometimes, training may not even be the answer if learner buy-in or information recall is the problem.
With our Smart Start program, a little up-front work and investment provides you with a roadmap to success.
Our training needs assessment process is organized into three steps.
Through interviews, surveys, and content review we gather data to determine roles and audiences, key performance indicators (KPIs), and training objectives.
Training audiences are diverse, and learners come with their own learning preferences and motivations. Audience analysis helps us understand their knowledge, skills, attitudes, and preferred learning styles.
Training Needs Analysis
We analyze all data against adult learning principles and instructional design best practices. Adults learn best when training is relevant, activity-based, self-directed, and available at the right time.