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Performance Support

Keeping Learners in the Flow

No one leaves training as an expert. Research shows that a significant portion of material learned in formal training – if not applied right away on the job – is forgotten.  A performance support system can play a critical role in improving on-the-job performance after formal training takes place.

When designed correctly, a performance support tool gives your people immediate online access to the learning content they need, without ever leaving the flow of their work.

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performance support solutions
performance support solutions

What Performance Support Does

A well-designed performance support system gives users quick access to:

  • Work instructions and procedures
  • Visual guides to how the task at hand fits into a larger business process
  • A clear understanding of handoffs between organizational roles and functions
  • Videos, system simulations, eLearning content, and more
  • Product information, specifications, pricing data, or any content that is too lengthy or complex to memorize and retain long-term
what performance support does

Meeting Learners When They Most Want to Learn

People have the greatest appetite to learn when faced with a problem or challenge - making performance support an ideal way to deliver content to employees. 

When people are in a "need-to-know" position, they want, and expect, to learn quickly by searching for well-organized and easily-accessible how-to instructions or quick video demonstrations. 

When used in conjunction with traditional training methods, performance support can bring significant benefits, with minimal investment. 

 

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Everything You Ever Wanted To Know About Performance Support

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