No one leaves training as an expert. Research shows that a significant portion of material learned in formal training – if not applied right away on the job – is forgotten. A performance support system can play a critical role in improving on-the-job performance after formal training takes place.
When designed correctly, a performance support tool gives your people immediate online access to the learning content they need, without ever leaving the flow of their work.
A well-designed performance support system gives users quick access to:
People have the greatest appetite to learn when faced with a problem or challenge - making performance support an ideal way to deliver content to employees.
When people are in a "need-to-know" position, they want, and expect, to learn quickly by searching for well-organized and easily-accessible how-to instructions or quick video demonstrations.
When used in conjunction with traditional training methods, performance support can bring significant benefits, with minimal investment.
