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empathy map for training

Empathy Map For Design Thinking

What do you need to know?

Good design is based on a deep understanding of the learner for whom we are designing. This empathy is the foundation of the Design Thinking process. It comes from observing the learners - their beliefs and emotions, then making inferences from those observations. An Empathy Map can help synthesize our observations and draw out unexpected insights as we develop empathy with our learners.

In this packet, we have:

  • an explanation of an Empathy Map
  • an example of an Empathy Map
  • a blank Empathy Map

that you can print and use whenever you need to start your Design Thinking Process. Fill out the form to the right to download!