Step four: Make it easy to access
Training program implementation is about more than just logistics. While it’s critical to define processes for content creation, delivery, and completion tracking, it’s just as important to ensure learners can locate and access engaging content at the time and place of need. Your plan should include putting the appropriate resources in place for employees who need to learn outside the actual or virtual classroom. Create and maintain content that helps employees do their jobs. If they need to reference instructions for completing a task, make sure they can quickly search and view that content. If they need to see how a task is performed, make sure they can access videos or images of that content. At the same time, keep in mind where your employees are when they need the training (e.g., an office, a vehicle, a laboratory, etc.) Just as important, consider the device they’ll use to receive the training (e.g., a laptop, a smartphone, a tablet, etc.).