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Upskilling and Reskilling

Upskilling and Reskilling Your Team for the Future.

According to the World Economic Forum, 54% of existing employees will require considerable reskilling and upskilling by 2022. Organizations across the globe have recognized the need for digital transformation to compete in the current business environment, and employee upskilling and reskilling has become imperative.

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What is Upskilling?

Upskilling is the process of acquiring new skills; that is, training your employees on new skills needed to do their jobs correctly and efficiently.

What is Reskilling?

Reskilling is the process of learning new skills so you can do different jobs and tasks. It is training your employees to do different jobs and tasks, and then closing any skill gaps that might be present.

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Benefits of Upskilling and Reskilling:

  • Build a resilient and adaptable workforce: Organizations that invest in upskilling and reskilling promote adaptability and willingness to change to meet changing market conditions and embrace new technologies. When skills are gained or improved, it empowers individuals to adapt to changing environments. 
  • Increased teamwork and collaboration: By encouraging knowledge sharing through the use of skill development, you will empower collaboration throughout your organization. Consider how transitioning employees from one department to another - instead of hiring new talent – would positively impact your organization’s bottom line.cpa-mockup
  • Improved employee confidence and performance: Upskilling and reskilling not only boosts your employees’ confidence and ability to perform their job correctly, but it also gives them a sense of belonging.
  • Create a culture of continuous learning: Allowing employees to reskill and upskill promotes a dynamic culture that is committed to continuous professional development. This attracts top talent and aids employee retention, creating a well-rounded team where learning is more effective.
  • Build stronger brand awareness and reputation: By offering upskilling and reskilling opportunities, you are building a better brand that will be more attractive to customers and shareholders. Offering continuous professional development will enhance the overall reputation of your organization, showing that you take the time to invest in your people, which is ultimately your biggest asset.

Develop Skills for the Present and the Future.

Upskilling and reskilling training programs can improve employee engagement and retention, attract top talent, improve collaboration between departments, speed up adaption for change, and boost brand and reputation throughout your organization.

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Upskilling and Reskilling Best Practices

Apply these best practices to help ensure an effective training program:

  • Use microlearning to assist with continuous development. Traditional training courses have low absorption rates, so employees are less likely to retain the information. Microlearning, through bite-sized chunks of information, is a flexible alternative and allows for immediate and relevant information when the employees need it.
  • Leverage video for creating an emotional hook and providing learners with an understanding of how the instruction fits within their day-to-day tasks.
  • Reserve instructor-led training for role-playing, problem solving, and coaching.
  • Engage your learners with gamification, which boosts learner participation with games or simulations.

As the demand for data skills increases and talent shortages continue, it is imperative to upskill your teams to remain competitive. When deciding on what training to implement, keep in mind that you are developing skills for the present and the future. Consider creating career paths to chart a course for personal career development for your employees, organization wide.

How Can Dashe Help?

To design and develop effective reskilling and upskilling training programs, we start with a human-centered design process to discover what your employees really need.

This includes developing a deep understanding of the learner through the use of Empathy Maps, Learner Personas, and a Day-in-the-Life / Journey Maps. We analyze your current program and identify activities, content, and tactics that drive successful customer interactions, and what may be less critical to learners’ every-day needs. We then design a comprehensive learning solution and create custom content to ensure your teams have the knowledge, skills and on-the-job resources required to perform their roles confidently and proficiently.

By upskilling current employees instead of searching for high-salary new talent, your organization will come out ahead. Provide your learners with the right materials at the right time, and the knowledge and soft skills they need to communicate with their customers, and you will be well on your way to meeting your organizational goals.

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