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Training Facilitation Consultant Profiles

Dashe & Thomson's training facilitation team is supplemented by our database of more than 10,000 independent contractors in cities throughout the U.S.

Here are profiles of a few of the consultants we work with most often:

Training Developer/Trainer
Over 12 years of experience delivering training for software applications and related work processes. Design and develop classroom and e-learning training. Provide support during large implementation rollouts. Worked in the Healthcare, ERP, and Financial industries, as well as many others.

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    • For a healthcare organization, trained hospital staff in Washington, D.C., on Cerner, an electronic medical records (EMR) software application. Trained staff on Cerner PowerChart, PowerNotes, and PowerForms. Trained non-clinical staff on Medical Records Publishing (MRP) and analysts on Medical Record Tracking and deficiency analysis (HIM).

    • For an investment services company, developed storyboards for the operational workflows for e-learning.

    • For a state university, developed training materials for staff on Institutional Investment and Foundation modules of PeopleSoft ERP application.

    • For a health systems company, liaised between NHS Training Managers and Cerner Corporation on the UK National Health Systems (NHS) project, Southern Cluster. Monitored and facilitated issues and concerns between trainers and NHS end users.

    • For a hospitals and clinics network, delivered software application training on Cerner, an electronic medical records (EMR) system to RNs and Health Unit Coordinators. Modules included PowerChart, Orders, and Plans of Care with access to laboratory and radiology results. Created PeopleSoft training manuals for Accounting personnel. For Kronos training, conducted a needs analysis, facilitated gap analysis, and designed the training accordingly; created online and print materials

    • For a medical equipment company, developed and delivered JD Edwards OneWorld pilot training. Documented JDE business procurement processes in compliance with FDA regulations.

    • For a financial organization, delivered financial software training to financial consultants and their assistants. Provided on-the-job support during application rollout.

    • For a telecommunications company, analyzed training methodology for wireless communication system and web-based software for the transportation industry; recommended revised methodology, and created training plan. Developed training materials for web-based application and delivered classroom training to sales and support staff.

    • For a national food wholesaler, designed and developed web-based training for an ERP system implementation. Responsible for developing goals, objectives, lessons, and evaluations.

    • For a high tech company, created user documentation for Data Warehouse applications, an all Oracle environment. Delivered classroom and one-on-one Call Center training. Designed and developed training manual for Call Center (Clarify). Created user documentation for Data Warehouse application.

    • Master of Education, Tulane University, New Orleans, LA; Bachelor of Arts, Creighton University, Omaha, NE

SAP Project Manager/Instructional Designer/Trainer
Fifteen years experience as an SAP Project Manager / Instructional Designer. Designed and developed curriculum for ERP systems that included business process maps and overviews, classroom and e-learning training materials and quick reference guides, electronic performance support systems, training videos, and workshops, as well as custom templates, toolbars, and tracking systems.

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    • For a consumer products retailer, managed the development of a suite of e-learning modules as part of their company-wide SAP implementation. Managed the technical development and reviews of the e-learning suite as well as the integration of uPerform simulations.

    • For a manufacturing company, managed training needs and deliverables for a Business Intelligence upgrade project. Designed and managed the development of system integrated navigational help and report specific help. Designed and developed a project specific Train-the-Trainer program and worked with technical teams to design a SharePoint site for user documentation using views specific to each reporting area.

    • For a PeopleSoft 8.0 Financials rollout for a state university, developed storyboards for e-learning and classroom materials for instructor-led training. Designed and developed on-line assessments and delivered classroom training to financial system users.

    • For an international consumer foods company, led a team of over 20 training developers to the successful completion of one of the largest SAP conversions in the US. Designed and developed process documentation and end-user training materials for SAP R3, SAP APO (DP, SNP, and ICH-RR), PLM, Maximo, SAP Portals, Business Warehouse, WMS, and Share Point. Used SAP CATT tool and Mercury Interactive for training data population.

    • For an SAP training company, served as Acting Project Leader / Senior SAP Consultant for versions 4.0-4.6, full scope for a variety of national and international clients d t(approximately 11,500 end users). Developed course overviews, training modules, and business simulations for classroom and online use. Used Documentum to track version control of training documentation and Quick Test to populate training client. Brought all SD, MM and WM documentation up to project standards.

    • M.F.A., University of California, Irvine, CA. B.F.A., University of Minnesota, Duluth, MN

Change Management Specialist/ Business Analyst/Training Developer/Trainer
Business consultant with over 15 years experience providing business analysis, training development and delivery, cross-functional process facilitation, and project management. Special concentration area in MatrixOne software and associated processes. Highly successful in leadership roles, building trusting relationships, and focusing on results.

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    • For building manufacturing company, led team to design and develop the training materials for implementation of the company’s custom quoting system application. Deliverables included the instructional design and materials for a train-the-trainer and end-user training. Worked closely with the web-based training team to define the course objectives and context for the web based training. Delivered training to internal and external sales personnel.

    • For chemical manufacturing company, designed and developed training for implementation of PeopleSoft Computerized Maintenance Management System (CMMS). Materials included participant manual and quick reference materials. Wrote test scripts for system functionality.

    • For power generation company, designed and developed training for implementation of PeopleSoft CMMS. Materials included train-the-trainer materials, and participant manuals and workbooks. Delivered training at power plants in New York and Louisiana. Provided post-implementation support for users at power plants in New York. Facilitated process design teams as new processes were developed and documented the new processes.

    • For worldwide incentive marketing company, provided project management and facilitation skills to prepare and engage deployment owners and their teams to successfully implement PeopleSoft within the organization. Used team building tools, an integrated planning approach, and an integrated deployment calendar that included change management, and system and process activities. Improved training design and delivery through a training validation process.

    • For electrical manufacturing company, developed instructional design and training materials for MatrixOne’s Engineering Central implementation. Defined business process and created business scenarios for training delivery. Led training delivery team in Mexico and Texas.

    • For clean room manufacturer, performed Dashe & Thomson Organizational Readiness Assessment for company’s MBOM project and a retrospective analysis of implementation of MatrixOne’s Spec Central). Developed and delivered recommendations for strengthening MBOM project team and for increasing user acceptance. Interviewed key project team members, administered web-based surveys, analyzed survey results and delivered change management recommendations.

    • B.A., English and Economics, University of Minnesota

    • Certified Synectics Instructor ; RAB Accredited ISO 9000 Lead Auditor

    • Michael Hammer Courses: Reengineering with SAP (1997), Reengineering Strategies and Techniques (1997), and The Human Dimension of Reengineering (1996).

Senior Technical Writer/Training Developer/Trainer
For a brokerage firm, managed contingency plan for delivery of corporate and branch wide ERP training. Developed, implemented, and managed work-around processes related to LMS system. Activities included identifying and helping to implement reporting, resolve issues related to contingency plan, and managing communication with end-users via project email site. Helped developed Support-Desk data base using PB Wiki tool.

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    • For a utility company, developed and implemented Sarbanes-Oxley for Plant Operations. Developed processes, identified control points, conducted testing of controls in the field, and performed auditing. Selected and implemented Certus, a software tool for managing the company’s Sarbanes-Oxley program.

    • For a healthcare company, managed team of instructional designers to design eLearning and instructor-led training for a product lifecycle management software (Dassault MatrixOne). Performed gap analysis to determine communication/training strategy for roll-out, implemented train-the-trainer training, and managed classroom delivery across all sites.

    • For a diversified technology company, performed gap analysis and determined requirements for process improvements for the company’s controlled document management system.

    • For a retail grocery chain, worked with a team of Instructional Designers and Training Developers to design and develop classroom training materials for employee-wide software implementation.

    • For a state government court system, developed documentation and training for new database system. Documentation included online help, policy and procedure guidelines, training materials, and a Getting Started Guide.

    • B.S. , University of Minnesota, Minneapolis, MN. Major: Technical Writing/Communications, with an emphasis in Medical Education.