Instructor-Led Training Consultant Profiles

Dashe & Thomson's instructor-led training team is supplemented by our database of more than 10,000 independent contractors in cities throughout the U.S.

Here are profiles of a few of the consultants we work with most often:

Senior Training/Performance Consultant
Senior Training and Performance Improvement Consultant with 20 plus years’ professional training experience for major Information Systems/Technology corporations and over years’ independent training analysis and consulting for various companies. Well versed in documentation standards and tools such as Information Mapping, Microsoft Office, Visio, Word, PowerPoint, Excel, and Macromedia Breeze, and Adobe Captivate.

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• For a health insurance company, designed, created, and delivered instructor-led pilot training on Motivational Interviewing for Dedicated Nurses/Clinicians who will perform telephone outreach to Blue Cross Blue Shield members as a part of case/disease management. Designed Whole Person Health Support process and accompanying training.

• For a national retailer, created training lessons for rollout of a new Software Development Life Cycle (SDLC) process and project management processes and planning.

• For a mortgage lending company, revised and created instructor-led and self-study training, job aids, and procedures and processes for software problem reporting, IT project management processes, traceability of requirements, and a loan seeding automation tool.

  • Created blended learning solutions consisting of self-study pre-work, webcast training, and manager-monitored objectives.

  • Developed training for the Requirements Assurance quality initiative to rollout process changes for Business Technology collaboration and tool usage.

• For a technical company, created an assessment plan and tools for performance-based evaluation of Protection Net training, serving as a model for matching objectives and assessment.

  • Analyzed and designed instructor-led training for Oracle Field Financials and $2.2M rollout of Oracle Project Accounting for target audience of 2,800.

  • Used Information Mapping to designed and develop two self-directed learning (SDL) courses for Oracle Project Accounting, which was rolled out to hundreds of field employees and evaluated at 90% effective.

• For an information technology company, created, delivered, and managed 12 different courses in four curriculums. Pioneered use of actual examples, captured interactive sessions, testing, graphics, and built participant accountability for instructor-led, audio, video, and self-study courses.

• M.S., Educational Psychology, University of Iowa, Iowa City, IA; B.A., Chemistry, Southern Illinois University, Carbondale, IL

Software Trainer/Developer
Experienced trainer/training developer with over 16 years experience in instructional design and training, focusing J.D. Edwards, PeopleSoft, and SAP software. Developed training for enterprise finance, HR, supply chain, CRM, and retail. Developed elearning using On Demand Personal Navigator, UPK, uPerform, and Captivate. Performed classroom software training for audiences with varied backgrounds and skill levels including international audiences, using webinar technology.

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• For telecommunications company, created instructor-led training for business processes. Trained managers in the use of Visio business process “swim lanes” and creating and using Excel matrices to help define and document business process roles and responsibilities.

• For retail company, responsible for reviewing all business processes for Retail, CRM, Supply Chain, Finance and HR. Verified accuracy of processes, as captured in uPerform, to align with company standard and SAP process flow. Edited process lows and taught subject matter experts how to use the uPerform tool to create online training courses.

• For large metropolitan healthcare company, created and implemented training plan for PeopleSoft implementation. Created training and education materials to implement change management and online software training. Performed “train the trainer” sessions. Areas included Supply Chain, Finance and HR. Used Microsoft Office, Visio, Adobe Acrobat, UPK (On Demand), and HighJump.

• For diversified technology company:

  • Developed online supply chain and security training for US operations and taught international classes of subject matter experts for rollout of PeopleSoft to other countries. Used OnDemand Personal Navigator and UPK. Ensured that context of the translated material was correct for multi-lingual translations.

  • Developed training for HR and Finance functions for operations in eight countries. Backup trainer for SMEs in international webinar training exercises. Used Microsoft Office and OnDemand Personal Navigator. Worked on multiple-language projects with bilingual trainers to ensure that context of the translated material was correct.

  • Documented back office ERP processes for continuation of ERP rollout across all areas of the company. Used Visio, MS Word and Excel

• For healthcare Medicaid software company:

  • As Business Analyst/Team Lead, was responsible for taking part in Joint Transfer Review (JTR) sessions and capturing business processes and system requirements. Trained other business analysts in the JTR and documentation processes.

  • As PMO QA Manager, Documentation Manager, and Business Analyst Team Lead, was responsible for verifying that all teams on the project followed the project QA process for documentation and storage. Responsible for developing and making accessible all materials related to Medicaid claims processing on the project. Developed matrix to document that processes met all federal and client requirements for Medicaid programs.

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) On Demand Personal Navigator, UPK Developer, RWD uPerform, Captivate, Microsoft FrontPage, Dreamweaver, Adobe Acrobat Writer, Snag It, Visio, PeopleSoft, SAP, JD Edwards, XML, HTML

• B.A., Journalism University of Minnesota, Minneapolis; Member, Society for Technical Communication

Training and Development Consultant
Over 20 years of experience in technical writing, marketing communications, training design and delivery, and process improvement. Authored operations manuals, procedure manuals, employee handbooks, end-user software manuals, and participant workbooks for technical and soft skills training. Created promotional materials for internal training departments, designed and authored newsletters, developed direct mail marketing materials, scripted teleconferences, wrote articles, designed advertisements, and developed content for websites. Facilitated employee focus groups, and provided new employee orientation.

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• Developed and delivered technical training on analysis and reporting software tools for human resource and travel management professionals. Facilitated and coached numerous continuous improvement teams, established roles and responsibilities, and provided structured feedback sessions. Developed and delivered soft skills training programs in managed care, facilitation, project management, and internal consulting.

  • As an independent consultant:

    • Produced an operations manual for a franchise organization that was used to train new franchisees on all aspects of starting and running their new business.

    • Created a new client welcome guide for an IT solutions provider that was used to orient new customers about requesting and using available services.

    • Authored handbooks, quick reference guides, screen anatomies and wiki content for a major financial institution to help users adapt to using several new programs and hundreds of new screens in a multi-million dollar software implementation project.

  • As a Technical Writer and Instructional Designer for an international ERP software development company, wrote documentation for print and online delivery, including user manuals for General Ledger and Accounts Payable. Edited 25 training workbooks, written by onshore and off shore author for manufacturing, supply chain management, and customer relationship management modules, to ensure a consistent voice and formatting. Applied instructional design principles to improve content organization and clarity, and refined and applied a writing style guide and templates. Produced PowerPoint presentations for classroom use.

  • As Performance Improvement Consultant for a national business travel management company, developed training and documentation using Cognos PowerPlay and Impromptu reporting and analysis tools. Conducted needs assessments to define training needs. Delivered classroom instruction and offered one-on-one consultations for clients. Provided product and sales training to account managers.

  • As Training and Development Consultant for a healthcare organization, designed and delivered new employee orientation program. Performed needs assessments and designed Continuous Quality Improvement training program. Designed and delivered product training for new account managers and problem-solving training for all employees.

  • As HR Project Manager/Management Services Analyst for a national insurance company, facilitated improvement teams and designed and delivered training programs. Documented project outcomes and new procedures and initiated methodologies for project contracting. As business liaison with IT for HR data warehousing tool, conducted cost benefit analysis and wrote SQL programs to produce reports for management decision making.

  • Microsoft Word, Power Point, Excel, Access, Forest & Trees (report writer), Cognos Impromptu and PowerPlay (report writers), SQL, Framemaker, Microsoft Publisher, WIKI

  • B.A. Degree in Psychology and Organizational Communications

Training Developer
Over twenty years as a training developer specializing in organizational development/human relations, performance improvement, instructional design, classroom training and eLearning design and development, communications, and business processes.

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• For a global provider of software solutions, developed role-based instructor-led (ILT) and eLearning courses for core system modules for Lawson software. The training programs focused on the configuration of several different applications.

• For a financial organization, managed several projects which involved training staff on updates to technology and/or procedures. Designed and developed classroom training materials and designed and developed eLearning, which provided an overview of the classroom training, using Captivate.

• For a national mortgage lender, created an e-learning program for a Human Resources recruiting application, using Captivate. Performed a gap analysis and made recommendations for the required documentation. Redesigned and updated user documentation for three mortgage applications. Designed a training program for the rollout of a new planning method using Hyperion Planning.

• For an international manufacturing company:

  • Used Dreamweaver to create an online glossary of over 2,000 terms, which had originally been created in RoboHelp. Created an online help system for two different web applications using HTML and working with Java developers.

  • Enhanced the Supervisory Development Program by focusing on the learner’s needs. Worked with a team to develop the new program and developed participant and facilitator guides.

  • Prepared and presented a short course on instructional design to the training department. Resulted in the participants being able to use the techniques present to create lesson plans.

  • Led a team of writers in the design of training materials to implement a suite of manufacturing applications. Created materials that were easily customized by each site, which ensured understanding of the applications and led to a smooth implementation.

• For a human resources solution company, created a training plan for the design and delivery of training for a new enterprise software application.

• For a financial services organization, developed an on-the-job training program for new hires to ensure that they had the skills needed to perform their jobs. Resulted in a 50% reduction in the training period for new employees.

• For a high tech company, planned the communication activities necessary to fully integrate enterprise software for a technical manufacturing company, involving all levels of the organization.

• For an international legal document management company, was a single-person training department. Responsible for training design and delivery, performance improvement, and organizational development activities. Trained over 7,000 new hires. Responsible for supervisory and management training design and delivery.

• Advanced skills in Microsoft Word and PowerPoint. Expertise with Dreamweaver, Captivate, Access, Excel, Outlook and Lotus Notes.

• M.E., Human Resource Development, University of Minnesota, St. Paul, MN; B.A.A., University of Minnesota, Duluth, MN

• American Society for Training and Development, Twin Cities Chapter; Member of International Society for Performance Improvement, MN Chapter