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Process Integration Consultant Profiles

Dashe & Thomson's process integration team is supplemented by our database of more than 10,000 independent contractors in cities throughout the U.S.

Here are profiles of a few of the consultants we work with most often:

Project Manager/Senior Process Improvement Consultant - Featured on Home Page
Holistic approach to performance improvement from assessment and analysis through training design, development, and deliver with strong analytical and problem solving skills. Over 20 years of experience in organizational readiness, change management, communications, training and development, marketing, and sales operations. Skilled in communicating complex information to multiple audiences to promote change and influence decision-making.

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      Design and conduct qualitative and quantitative assessments of organizational readiness to implement change. Plan and develop communications to obtain awareness, understanding, buy-in, and support for business change, working with business leaders and subject matter experts. Conduct training needs assessments; design and develop learning solutions, including instructor-led and e-Learning courses, job-aids and reference guides, coaching tools, and online help systems. Consulting experience includes:

    • For an international medical device firm, led communications and training planning, development, and implementation to support a quality systems process and culture change effort. Developed and implemented a multi-phase, multi-level communications plan, leveraging existing communication vehicles and resources as available and appropriate. Developed and implemented a comprehensive training plan, identifying audiences (roles), applicable content, delivery method, training resources, and timelines. Managed team of consultants.

    • As lead training consultant for a major defense company, conducted qualitative and quantitative change management assessment of organizational readiness to implement manufacturing and financial applications across multiple business units. Managed the design and development of a blended learning solution, consisting of an online help system and web-based training courses for finance and document management systems. Facilitated client discussions related to project re-scoping and re-planning. Participated on a project core team consisting of client resources and systems consultants from multiple organizations and directed the work of three external consultants.

    • For national healthcare organization, conducted an accelerated organizational readiness snapshot for the merger of an acquired benefits company. Developed and implemented a change management plan to maintain leadership and employee engagement during the integration. Developed communications and manager coaching materials related to organization re-structuring. Conducted change management assessment related to the implementation of a sales force automation tool throughout an enterprise segment of ten separate business units. Redesigned and developed classroom and online end user training based on business workflow.

    • As a senior consultant for a marketing communications company, developed a series of personal brand, brand leadership workshops, and manager coaching materials to increase organizational effectiveness through the alignment of personal and organizational brands. Designed and developed an instructor training process and materials to enable client resources to successfully deliver brand workshops. Consulted on brand projects and workshop implementation with multiple clients. Designed and conducted customized leader training sessions for clients.

    • As a process improvement consultant for a national telecommunications company, Analyzed and re-designed processes to improve customer satisfaction scores, working with two regions to develop a set of recommendations that could be expanded to other regions. Conducted interviews with key stakeholders and process participants to capture the current state, or “as is” processes. Co-facilitated cross-functional teams to identify gaps and re-design an integrated process. Provided product documentation, including process maps, team communications, status reports, recommendations, and presentations.

      • Employment experience includes:

    • For Pritchett, LP – Rummler-Brache Group, a consulting, training, and publishing firm that specializes in process improvement, merger integration, and change management, led and supported process improvement projects with clients: facilitated cross-functional teams through process improvement initiatives, coached process owners, communicated with project sponsors and documented project deliverables.

    • For EPS Solutions, a professional services organization, spun-off from Deloitte & Touche LLP, that offered a comprehensive outsourcing capability, established group-level operating, sales, and marketing processes for nine acquired businesses.

    • For Wilson Learning, a human resources training and development company, provided marketing, operations, and business development support to extend the company’s reach and ability to serve global customers. Co-directed the launch of an e-learning business focused on retail and direct-to-consumer channels. Applied analytical, communication, and project management skills to a wide variety of projects throughout the organization. Directed full range of marketing communications activities.

    • Proficient in Microsoft Excel, Word, PowerPoint and Visio; working knowledge of Microsoft Project and Access. Experience building SharePoint sites, using WebEx and Live Meeting, and using screen capture and photo editing tools. Worked with PeopleSoft, Siebel, Oracle, SAP, and custom-developed applications. Knowledgeable of Six Sigma tools and methodologies.

    • M.B.A., Marketing Management, University of Minnesota, B.S., Journalism and Communication, Iowa State University.

Project Manager/Instructional Designer
20 years experience resourcing and managing large teams, across multiple geographic locations, for the delivery of instructor-led multilingual training, eLearning, and documentation. Design blended learning strategies to meet the needs of diverse audiences. Manage development of core curriculum through classroom training, simulations, web-based tutorials, online reference documentation, and job aids.

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    • For an insurance company, led the development team that created eLearning and classroom modules for an IT process transformation project based on CMMI. Project included building registrations and tracking them in the company’s LMS for participants across several locations. Developed a standard course structure and design standards for the modules, based on a phased approach to delivering content. Introduced concepts and processes, supported pilot teams, and provided advanced training to key practitioners to promote widespread adoption.

    • For a brokerage firm, was the project manager for a group of over 20 contract instructional designers, simulation developers, and procedure writers. The team supported a $250M software conversion effort for multiple business lines, including retail brokers, correspondent services, municipal markets, capital markets, and internal operations. Directed the day-to-day activities of the sub-team that delivered 50 plus software simulations and web-based tutorials for classroom and remote training. Developed user requirements, selected and managed vendors, controlled development methods, coordinated testing and user acceptance, and worked with IS and LMS personnel for final remote delivery.

    • For a medical device company, was the team lead for a group that supported the Product Commercialization Process for medical devices, including laser imagers and computed radiography devices. The team provided service and user publications, training materials, use case development, user interface design documents, customer requirements documents, product specification documents, and localized documents and product interfaces for commercialization. Managed ECO process for user and service publications. Maintained knowledge portal on company intranet for publications, FAQs, and bulletins. Developed online help for user applications and XML documents for service teams. Developed technical training materials for Health Group products.

    • For statistical analysis software company, managed a team of employees and contractors who developed user documentation and provided customer phone support.

    • For an ERP software developer, developed and delivered classroom training, both on-site and at customer sites. Provided troubleshooting and technical support to customers via Call Center.

    • Highly experienced in the following toolset: Microsoft Project, MS Word, Excel, Powerpoint, Xmetal/XML, Documentum/Workflow, Framemaker (SGML), Dreamweaver/Flash, Captivate/Articulate, Dasasault/MatrixOne, RoboHelp, JMP/SPSS

    • M.S., University of Wisconsin (Organizational Psychology, Measurement, Statistics); B.A. St. John’s University (Psychology, English, History) 1977

    • Doctoral Work at Portland State University (Systems Management, MBA courses) and at University of Minnesota (Organizational Psychology, Measurement)

Senior Business Analyst/ Project Manager
Certified Project Management Professional and Senior Business Analyst with more than 20 years of industry and consulting experience in the information systems field, encompassing the entire development life-cycle. Direct experience managing multiple large-scale projects with large staff, large budget and broad impacts, including enterprise-wide project management offices, e-commerce and internet projects, expense reduction programs, document management systems, strategic information systems planning, infrastructure, methodology enablement and business process re-engineering. Successfully helped numerous organizations enhance their operational effectiveness and customer satisfaction by realigning organization structures, redefining departmental workflows, and technically enabling business processes.

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    • As a Senior Business Analyst for the Office of Academic and Student Affairs at a university assisted in preparing for campus-wide software implementation of scheduling and space management system. Facilitated the Strategy and Planning phase, conducting current state “as is” process mapping workshops. Conducted Project Strategy Workshops and Critical Gap Analysis to determine process improvements. Providing change management leadership. Currently facilitating the Organizational Readiness phase and developing policies, standards, and procedures for the “to be” processes.

    • As Project Manager/Senior Business Analyst for a trust company, leading an effort to effectively and efficiently transition 5 out-of-scope business areas, including personnel and more than 100 processes to new receiving lines of business, as a result of selling the record-keeping segment of the Retirement Services (RS) business. Performed the transition without disrupting service to clients, creating business problems for the client or creating any sort of issue for the transition of the record -keeping business to its new company. Planned, managed, executed, tracked, and reported risks, and issues.

    • As Project Manager/Senior Business Analyst for a consulting company, supported activities for the sixth largest spinoff in U.S. corporate history. Provided support to multiple rebranding work-streams and technology infrastructure separation initiatives across the Asset Management and Retirement Services businesses that included web and non-web applications. This work included establishment of detailed project plans, resource planning, monitoring of tasks, risk management, program management support, identification/resolution/ escalation of issues, development of process, communication, creation of requirements, oversight of business and technology effort, test strategy and test plan development, test coordination, implementation and status reporting. Participated in implementation of a Quality Management System Framework, performed quality control and assurance for all project test deliverables, led UAT.

    • As a Senior Business Analyst for a health and safety division of a public sector organization, defined requirements and design for business process management in the Hazardous Waste and Radiation Protection programs. Synthesized workflow, content management, and enterprise application integration for Response Management system.

    • As Project Manager for a national insurance/employee benefits firm, provided consulting for a growth strategy program to grow group and voluntary insurance businesses with a goal to reach the top five in their industry.

    • As a Project Manager for a major retail organization, helped to manage the corporate intranet. Created and piloted a site-let solution framework to deliver content sites to the intranet. Providing a controlled on-ramp for business groups to get their communication needs met in the intranet. Managed operational enhancements to corporate intranet, and developed bi-weekly enhancement release cycle.

    • As a Senior Business Analyst for a major health care provider, leveraged best practice artifacts, processes, and tools within a RUP and corporate CMM initiative. Provided leadership, mentoring, coaching and analysis to develop business requirement artifacts for an enhanced health care Employer eServices web portal, designed with new features to help improve the customer experience for online benefits administration. Held Design reviews and delivered artifacts including Use Cases, UML Models, Use Case Diagrams and Activity Diagrams, Business Rules, Page Mockup/Wireframes, Navigation Flow/Storyboard, UI Requirements, Glossary and Message Specifications.

    • As a Project Manager for a diversified technology company, provided leadership, project mentorship and project management for a portfolio of projects in support of a Global Electronic Document Management system, to be used in the submission of 3 drugs for a clinical study to the FDA. The electronic document management system will support the entire Global R&D knowledge chain including pre-clinical, clinical, CMC and regulatory as well as post-submission query tracking. Developed a project plan, communication plans and progress reports for a portfolio of projects including more than 60 sub-projects managed resources. Facilitated project assessment activities and prioritization of initiatives.

    • As the chairperson and project coordinator of an internal Project Management Task Force, led a team to develop a Project Management Charter, Project Management Guidelines, Project Management Templates and Project Manager Profile tools.

    • As a Business Dimensional Modeler on a Global Web Reporting Project, provided technical modeling expertise in the area of Business Dimensional Modeling for a data warehousing initiative.

    • Organization Change Management, Six Sigma/SEI/CMM, Project Management Office (PMO) Services, Enterprise Systems Planning, Business Process Improvement, Facilitation, Strategic Planning, Process and Data Modeling, PMBOK, BABOK, Catalyst, RUP, Clarity, Method/1, SEI/CMMI, DMAIC/DFSS/DMADV, Price Waterhouse System Management Methodology of System Design (SMM&SD), JAD Facilitation.

    • B.S. Computer Science/Electronics Engineering Technology, Mankato State University, Mankato, MN; AQMS (Quality Management System) Framework Certification; Project Management Professional (PMP) Certification; Supervision Certificate, Employer Education Services (EES) Carlson School of Management.

Senior Technical Writer/Training Developer
For a brokerage firm, managed contingency plan for delivery of corporate and branch wide ERP training. Developed, implemented, and managed work-around processes related to LMS system. Activities included identifying and helping to implement reporting, resolve issues related to contingency plan, and managing communication with end-users via project email site. Helped developed Support-Desk data base using PB Wiki tool.

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    • For a utility company, developed and implemented Sarbanes-Oxley for Plant Operations. Developed processes, identified control points, conducted testing of controls in the field, and performed auditing. Selected and implemented Certus, a software tool for managing the company’s Sarbanes-Oxley program.

    • For a healthcare company, managed team of instructional designers to design eLearning and instructor-led training for a product lifecycle management software (Dassault MatrixOne). Performed gap analysis to determine communication/training strategy for roll-out, implemented train-the-trainer training, and managed classroom delivery across all sites.

    • For a diversified technology company, performed gap analysis and determined requirements for process improvements for the company’s controlled document management system.

    • For a retail grocery chain, worked with a team of Instructional Designers and Training Developers to design and develop classroom training materials for employee-wide software implementation.

    • For a state government court system, developed documentation and training for new database system. Documentation included online help, policy and procedure guidelines, training materials, and a Getting Started Guide.

    • B.S. , University of Minnesota, Minneapolis, MN. Major: Technical Writing/Communications, with an emphasis in Medical Education.