Organizational Change Management Consultant Profiles
Dashe & Thomson's organizational change management team is supplemented by our database of more than 10,000 independent contractors in cities throughout the U.S.
Here are profiles of a few of the consultants we work with most often:
Senior Change Consultant/Project Manager
Seasoned professional specializing in delivering business benefits associated with major change initiatives. Pragmatic leader who transforms visions into actions. Demonstrated experience leading new system installations, quality improvement initiatives, and merger and acquisition activity. 15 years experience utilizing skills in process design and improvement, change management, communication, advocacy/facilitation, and documentation and training.
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For a $15 billion clothing retailer, led consultant team that provided training and change management expertise to assist in implementing a PLM strategy. Developed a comprehensive communication strategy, led teams to produce and deliver a variety of blended training experiences, and designed and facilitated user and manager-level feedback sessions.
For a $50 billion health care client, led team that oversaw the merger of two businesses into a single immediately profitable business unit. Implemented a methodology that included developing a baseline assessment, then designing and implementing communication, motivation, and training tactics to mitigate risks. Assessments indicated tactics’ success; merger met all financial goals.
For a $7 billion independent power producer, led change management initiative required for a successful implementation of PeopleSoft Enterprise Asset Management System (EAM). Managed project team of more than a dozen consultants from three companies, developing and implementing all change management strategies, developing KPIs and other measures of success, facilitating process redesign sessions, and leading executive steering team meetings.
For a $12 billion implantable medical device manufacturer, led team that managed change management and training efforts for implementation of a new Product Data Management system. Developed change management, communication, and training plans. Facilitated client teams through process redesign workshops and managed ongoing change management consulting and training material development.
For major independent power producer, led team to document multiple business processes for online system. Team analyzed the business processes, recommended process improvements, helped standardize processes, and reduced purchasing cost by over $3.5M.
For multi-billion dollar travel, hotel, and marketing services company, managed project integrating disparate offerings into a single integrated product for client’s largest customer. Developed online process training tool for group incentive travel business unit, which enabled process consistency in business with rapid turnover.
For a marketing services company, managed project to design, build, and implement a custom web-based timeline/process guide system that creates uniform, repeatable work processes. Managed project to design, build, and implement a custom-designed proposal generation application. Led process reengineering project that transformed a $70M business unit from break-even to extremely profitable. Developed quality system for new $3M client program, and designed and managed quality system for $15M outsource project.
B.A., University of Montana, Missoula, Montana
Change Management Specialist/
Business Analyst/Training Developer
Business consultant with over 15 years experience providing business analysis, training development and delivery, cross-functional process facilitation, and project management. Special concentration area in MatrixOne software and associated processes. Highly successful in leadership roles, building trusting relationships, and focusing on results.
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For building manufacturing company, led team to design and develop the training materials for implementation of the company’s custom quoting system application. Deliverables included the instructional design and materials for a train-the-trainer and end-user training. Worked closely with the web-based training team to define the course objectives and context for the web based training. Delivered training to internal and external sales personnel.
For chemical manufacturing company, designed and developed training for implementation of PeopleSoft Computerized Maintenance Management System (CMMS). Materials included participant manual and quick reference materials. Wrote test scripts for system functionality.
For power generation company, designed and developed training for implementation of PeopleSoft CMMS. Materials included train-the-trainer materials, and participant manuals and workbooks. Delivered training at power plants in New York and Louisiana. Provided post-implementation support for users at power plants in New York. Facilitated process design teams as new processes were developed and documented the new processes.
For worldwide incentive marketing company, provided project management and facilitation skills to prepare and engage deployment owners and their teams to successfully implement PeopleSoft within the organization. Used team building tools, an integrated planning approach, and an integrated deployment calendar that included change management, and system and process activities. Improved training design and delivery through a training validation process.
For electrical manufacturing company, developed instructional design and training materials for MatrixOne’s Engineering Central implementation. Defined business process and created business scenarios for training delivery. Led training delivery team in Mexico and Texas.
For clean room manufacturer, performed Dashe & Thomson Organizational Readiness Assessment for company’s MBOM project and a retrospective analysis of implementation of MatrixOne’s Spec Central). Developed and delivered recommendations for strengthening MBOM project team and for increasing user acceptance. Interviewed key project team members, administered web-based surveys, analyzed survey results and delivered change management recommendations.
B.A., English and Economics, University of Minnesota
Certified Synectics Instructor ; RAB Accredited ISO 9000 Lead Auditor
Michael Hammer Courses: Reengineering with SAP (1997), Reengineering Strategies and Techniques (1997), and The Human Dimension of Reengineering (1996).
Project Manager/Instructional Designer/Change Management Consultant
Experienced leader in identifying, designing, developing and implementing enterprise-wide training and learning strategies including project management, global and local project execution, course content development, delivery and evaluation.
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For electronic money transfer company, crafted training and communication strategy/approach to meet organization’s implementation of Oracle Financials. Led training and communication efforts, identified gaps, managed resources, aligned training deliverables with business needs, identifed and mitigated risks, identified and established relevant training goals and metrics, and developed and executed training.
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For insurance company, implemented training and change management initiatives for IT organization’s software development lifecycle (SDLC) methodology program. Led SMEs and internal staff in designing, developing, and delivering key communications and training solutions that included web-based facilitation, and instructor-led and eLearning solutions to internal and remote IT resources. Developed key internal training reports for leadership and provided strategic direction to increase overall program adoption and effectiveness.
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For brokerage firm, led design, development, and implementation of a data warehouse and reporting solution. Managed project plan, budget, and resource team of contractors and employees. Developed and delivered new reporting data warehouse environment, end-user training materials and communications, procedures and reports manuals, quick reference guides, metadata dictionary, eLearning, and instructor-led training, and end-user support.
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For medical device company, led stakeholder communications, training curriculum, and materials and support plan development for user adoption of Siebel Sales Automation and CRM application. Applied organization readiness and change management skills and initiatives, coordinated end user acceptance testing, and delivery of application report training and customer support.
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For financial organization, led communications, change management, and training strategies for implementation of business intelligence for corporate and field users. Met with executive business leaders to identify individual business needs, process changes, and end- users’ required skill sets. Tasked with developing, designing, delivering, and evaluating a training strategy, leveraging the new technology, and providing better decision-making results towards improved revenues.
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For international agribusiness corporation, defined and implemented training strategy and approach for PeopleSoft implementation, including end-user communications, training plans, assessments, and delivery. Identified quality and risk issues, provided senior level executive program guidance and training expertise. Monitored training dependencies and integration with existing client end-user technologies and processes.
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Software: Dreamweaver XP, PeopleSoft UPK (OnDemand), WebCT Vista, Adobe Photoshop, Adobe Acrobat, RoboHelp, Snag-it, Centra Symposium, Placeware and WebEx.
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B.S., Education and Business Administration, Mankato State University. M.S., Learning Technologies, Capella University.
Senior Training and Development Consultant
Training and development professional with over 20 years experience in the corporate, healthcare, government and academic arenas. Creative, solution-oriented problem solver. Excellent communicator with the proven skills to quickly establish rapport and extensive experience working with people from a variety of cultures and at all organizational levels. Co-author of The Other Blended Learning: A Classroom Centered Approach.
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For an international insurance company, provided guidance and consulting for the merging of multiple training departments into a single, centralized department:
Completed a process analysis; reviewed existing tools, templates and methods; wrote and led the review process of a standard engagement process including all supporting documentation.
Led business side of Syntrio learning management system (LMS) implementation. Shared project management responsibilities, co-authored project scope document and project plan. Defined business requirements, managed conversion of 13 Breeze and PowerPoint e-learning modules into Articulate, wrote and administered user acceptance testing, and developed and implemented communication and training plans. Developed eLearning training programs.
For a city government, served as a Training Project Manager for a major process improvement and reorganization team. Developed high-level training designs and documentation standards for software and business processes, wrote participant materials, self-study guides and supporting project documentation (including overseeing translation to Spanish and Somali) and delivered training to all organizational levels.
For a healthcare organization, managed development of policies and procedures for a new business unit. As a member of a software process improvement team, designed and developed training materials on software development processes. Drafted and gained approval for high-level training designs and documentation standards, wrote participant materials, self-study guides and supporting project documentation.
For a medical device company, developed and delivered training for enterprise-wide, web-based software application. Consulted with clients to define training needs and to refine plans for training implementation. Developed high-level training designs, wrote leaders’ guides, participant materials, self-study guides and supporting project documentation. Traveled to local and remote sites within the U.S., Puerto Rico and Europe for training delivery, to audiences ranging from those new to computers to senior management.
For healthcare software company, led team in development of integrated training solutions. Conducted needs analyses, and designed and developed curriculum for classroom, self-study and computer-based training, including leader guides, participant materials and supporting media. Developed and implemented reaction and learning level evaluation forms and processes. Developed and delivered train-the-trainer program.
Microsoft Windows, Word, Excel, PowerPoint, Access, Outlook, Project. Macromedia Authorware, Designer’s Edge, Trainer’s Edge, Visio, Internet Explorer, Netscape Communicator, Lotus ScreenCam, Articulate Presenter, Engage and Quizmaker. Adobe Captivate. Learning Management System (Syntrio).
M.A., Human Resource Development/Training and Development, University of St. Thomas, St. Paul, MN; B.A., English Language and Literature, College of St. Scholastica, Duluth, MN
