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ERP End User Training Consultant Profiles

Dashe & Thomson's ERP end user training team is supplemented by our database of more than 10,000 independent contractors in cities throughout the U.S.

Here are profiles of a few of the consultants we work with most often:

SAP Project Manager / Instructional Designer
Fifteen years experience as an SAP Project Manager / Instructional Designer. Designed and developed curriculum for ERP systems that included business process maps and overviews, classroom and e-learning training materials and quick reference guides, electronic performance support systems, training videos, and workshops, as well as custom templates, toolbars, and tracking systems.

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    • For a consumer products retailer, managed the development of a suite of e-learning modules as part of their company-wide SAP implementation. Managed the technical development and reviews of the e-learning suite as well as the integration of uPerform simulations.

    • For a manufacturing company, managed training needs and deliverables for a Business Intelligence upgrade project. Designed and managed the development of system integrated navigational help and report specific help. Designed and developed a project specific Train-the-Trainer program and worked with technical teams to design a SharePoint site for user documentation using views specific to each reporting area.

    • For a PeopleSoft 8.0 Financials rollout for a state university, developed storyboards for e-learning and classroom materials for instructor-led training. Designed and developed on-line assessments and delivered classroom training to financial system users.

    • For an international consumer foods company, led a team of over 20 training developers to the successful completion of one of the largest SAP conversions in the US. Designed and developed process documentation and end-user training materials for SAP R3, SAP APO (DP, SNP, and ICH-RR), PLM, Maximo, SAP Portals, Business Warehouse, WMS, and Share Point. Used SAP CATT tool and Mercury Interactive for training data population.

    • For an SAP training company, served as Acting Project Leader / Senior SAP Consultant for versions 4.0-4.6, full scope for a variety of national and international clients (approximately 11,500 end users). Developed course overviews, training modules, and business simulations for classroom and online use. Used Documentum to track version control of training documentation and Quick Test to populate training client. Brought all SD, MM and WM documentation up to project standards.

    • M.F.A., University of California, Irvine, CA. B.F.A., University of Minnesota, Duluth, MN; Professional Association for Computer Training (PACT)

Senior Business Analyst
Over 10 years of experience in business analysis and training development for enterprise software applications, including 3 years of PeopleSoft experience. Has experience with the full project life cycle and working with cross functional teams following established project methodologies. Experience includes international projects in Europe, South America, and Asia.

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    • Acted as a business analyst for international Lawson S3 Financials and Procurement implementation. Facilitated workshops with business and technical teams to define and document data mapping and conversion rules for AP, GL, and AR conversions. Determined required interfaces and system modifications for the global implementation of the S3 financial system. Developed applicable functional specifications and supporting documents for interfaces/modifications. Assisted with unit testing of conversion programs, interfaces and system modifications, and functional system tests

    • As a business analyst for PeopleSoft 8.9 CRM Marketing implementation, gathered and defined requirements, developed use cases, defined security requirements, performed configuration updates, developed and facilitated UAT, and performed functional system testing. Developed training plan and documentation, populated training database, and delivered classroom and web training sessions.

    • As business analyst for U.S. and European implementation of PeopleSoft 8.8, coordinated testing of the AP, PO, ePro, eSupplier, Pcard, and Catalog Management modules. Created test execution plans for both U.S. and India; performed issue analysis and escalation, resource tasking and staffing, and batch job coordination; and performed functional testing of AP business processes/functionality.

    • As business analyst for PeopleSoft 8.9 CRM Support and Sales implementation. Performed fit gap analysis, gathered and documented requirements, facilitated requirement review sessions, wrote UAT test scripts, led UAT sessions and functional testing, and provided functional production support.

    • As business analyst, helped implement PeopleSoft 8.9 Financials, Payroll, Time and Labor and CRM Support. Participated in fit gap sessions, gathered and documented end-user training requirements, created process flows and training documentation, created and deployed web-based training, and assisted with functional testing and provided functional production support. Maintained training databases created and set up user profiles; set up security, basic configuration, and data population.

    • As business analyst on CCT project team implementing Siebel 7.7 Sales and Service, gathered and documented requirements, created process flows and use cases, and functional design documents. Led use case review sessions with technical and functional stakeholders.

    • Installed PeopleSoft User Productivity Kit (UPK) content for the training team for PeopleSoft 8.8. Developed customized UPK content for Payables, ePro, and Purchasing modules.

    • Performed business and Siebel analysis to develop work process flows and standard operating procedures. Created customized Siebel OnDemand topics and extracted, populated, and maintained Siebel training databases for end-user training. Created Siebel user manuals and training exercises and facilitated end-user training classes.

    • Organized and planned OnDemand SAP workshops for clients. Facilitated OnDemand SAP workshops at client sites throughout Europe. Responsibilities included installing, testing, troubleshooting, and conducting a three-day OnDemand classroom course. Developed SAP end-user training materials using OnDemand. Provided technical support for OnDemand.

    • Part of the training team implementing SAP R/3 3.1. Created end-user documentation in SAP for Materials Management. Classroom assistant for end-user training classes.

    • B.S., Major: International Business

    • Other Training: PeopleSoft CRM Automation and Configuration 8.9; PeopleSoft UPK Developer

    • PeopleSoft Skills: PS Payables 8.8 - 8.9, PS Purchasing 8.8, PS ePro 8.8, PS Payroll 8., PS Time & Labor 8.9, PS CRM Support 8.9, PS CRM Sales 8.9, PS CRM Marketing 8.9, PS Query, PS UPK

    • Other Skills Sets: Lawson S3 – AP, RSS, and PO; Lawson S3 – AR and GL; Microsoft Office; Test Director; Breeze and WebEx; SAP R/3; Siebel

Oracle/PeopleSoft Instructional Designer
Creative, accomplished technical writer and instructional designer who has 10 years of ERP experience, created hundreds of navigation and procedure documents, designed and developed dozens of “show me” software simulations and classroom training modules, and designed and developed over 15 eLearning courses.

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    • For a state university system, developed e-learning and classroom training materials on policies and procedures for a rollout of PeopleSoft 8.0 Financials. Worked with SMEs and business process owners to document policies and system functionality. Designed and developed exercises and games, as well as on-line assessments. Delivered classroom training to financial system users.

    • For a construction company, designed the training program for an Oracle ERP implementation. Created navigation and procedure documents using Oracle Tutor. Designed and developed interactive, online training courses using Lectora Publisher and Captivate.

    • For manufacturing company, designed and developed classroom training materials and online simulations for Oracle Payroll and Compensation using Oracle Tutor and Captivate.

    • For a chemical manufacturing company, coordinated Certified Training Program for corporate information technology. Designed and developed classroom training and designed and built eLearning for Prism ERP implementation. Created over 70 software simulations using Adobe Captivate.

    • Microsoft MSWord, MS Publisher, Excel, FrontPage, PowerPoint, HTML, Lectora Publisher, PaintShop Pro, Quark, SnagIt, Adobe Acrobat Professional, Captivate, Dreamweaver

    • Oracle: Accounts Payable, Accounts Receivable, Discoverer, Employee Self Service, Human Resources, iProcurement, Payroll, Projects, Purchasing, Time and Labor, Tutor Author, Tutor Publisher; JD Edwards: Accounts Payable, Accounts Receivable, Collections; PeopleSoft: Accounts Payable, Accounts Receivable, Customer Maintenance, eProcurement, General Ledger, Discoverer; Prism: Order Management, Manufacturing

    • B.A., Technical Communication, Metropolitan State University; Professional Association for Computer Training (PACT); eLearning Guild

Project Manager
Certified project manager (CPM) with broad and wide-ranging experience leading ERP, training, learning and development, and change management projects. Provide leadership and coaching to all levels of stakeholders. Create cross-channel, dependent programs and project plans to coincide with key milestone dates and critical paths. Form strong working relationships with global partners, project team leads, and other stakeholders.

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    • For a telecommunications company, managed teams to successfully deliver an aggressive, strategic fiscal year-end change to SAP financial systems. Created a project management framework and reporting process for global teams and developed a two-year program management strategy. Held bottom-line responsibility for creating project change management materials, including external relations communications, and training materials. Established and maintained SharePoint site; and developed best practice policies and procedures to augment project work products.

    • For a healthcare technology company, collaborated with information technology and business services to manage and deliver project delivery structure and strategy. Provided direction in planning the overall customer project experience; developed and managed communications to project teams and executive level leadership. Implemented two key dashboards that presented actionable business intelligence to decision-makers. Developed project-based communications for stakeholders.

    • For a medical device company, remediated a high risk, Cardiac Rhythm Management custom development project to 100% FDA compliance within a 5-month project timeframe. Led team of 53 resources to successful on-time implementation of patient management system meeting strict FDA mandates. Implemented business process analysis (BPA) best practices to effectively conduct gap/fit analysis and to document business requirements/process flows documentation. Developed change management programs—training, documentation, and communication plans—that resulted in tripled systems use and acceptance. Implemented project best practices resulting in thorough assessments, Software Validation Reports (SVR), and quality systems development/ configuration management to meet FDA, HIPAA, SOX, and BSC auditing standards.

    • For an IT consulting firm, led training and learning development efforts for several global manufacturers to produce all training and change management materials for J. D. Edwards (ERP) system. Worked closely with subject matter experts to perform assessments, develop global training plan, acquire content, and develop learning content. Created customized user reference guides, training curricula, job aids, and e-Learning programs for JDE manufacturing system. Delivered classroom training in two countries. Managed translation efforts for all final deliverables. Worked with key stakeholders to identify and transform business processes which resulted in company-wide business transformation activities throughout distribution areas. Developed training program for all change management work streams and activities.

    • For a J.D. Edwards consulting company, delivered over 10 JDE training and learning development projects ranging from $50K to several million, as part of the client services team. Managed multi-phase global documentation and training projects; responsible for learning and user assessment, project plan, training strategy, change management initiatives, and staffing efforts. Created eLearning content in JDE’s training tool and creating customized processes and procedures.

    • Bachelor of Arts, College of St. Benedict, St. Joseph, MN; Project Management Certification, Certified Project Manager, CPM, University of St. Thomas, St. Paul, MN; Project Management Institute (PMI), PMP Certification, pending—2009