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Electronic Performance Support Systems Consultant Profiles

Dashe & Thomson's Electronic Performance Support Systems team is supplemented by our database of more than 10,000 independent contractors in cities throughout the U.S.

Here are profiles of a few of the consultants we work with most often:

EPSS/eLearning Designer and Developer
Over 15 years of experience designing and developing Electronic Performance Support (EPSS) systems and eLearning for high-tech, insurance, defense, medical device, software, construction, and utility industries. Created interactive online support systems and training programs that included process flows, procedural documentation and access to corporate reference materials.

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    • For an apparel manufacturer, wrote, designed, and developed eLearning for Enovia/Matrix PDM systems using Adobe Captivate.

    • For manufacturing, medical device, defense, and semiconductor companies, wrote, designed, and developed Electronic Performance Support (EPSS) systems using RoboHelp and HTML for Enovia/Matrix PDM systems

    • For utility, loyalty marketing, healthcare, and insurance companies, designed architecture, and developed process flows and procedures for online help using RoboHelp.

    • For Medicaid software development company, designed and developed online help/process support system, acting as project manager to ensure continuous updates and changes were implemented during development as well as maintaining consistency from various writers.

    • For an insurance company, developed online help systems using RoboHelp and HTML, including systems for multiple user types. User interface design input for web applications and quality assurance usability testing of applications while generating online help and release notes. Content writing, reviewing, and editing. Documentation standards, including upgrading and standardizing online help systems and other documentation, including release notes and email templates.

    • For a consulting company, updated web site content and training materials. Designed and developed interactive online reference system for procedural and reference manuals. Wrote and edited procedural manuals and quick reference guides. Standardized documentation in both online and MS Word formats.

    • For a healthcare organization, designed and developed HTML-based help. Wrote and edited technical specifications and quick reference guides in MS Word. Organized documentation directories and interviewed original content owners to assess current state documentation.

    • For a banking organization, wrote and edited procedural documentation for central server operators, designed interactive online documentation/procedures using HTML and PDF files. Created process flowcharts and incorporated into online documentation.

    • RoboHelp, Homesite (for HTML coding & editing), Paint Shop Pro (work with Photoshop preceded Paint Shop Pro), Visio, Lectora, Adobe Acrobat, Adobe Illustrator, Image Ready, DHTML Menu Builder, Live Image, CuteFTP; Microsoft Office--including Visio, Word, Excel, PowerPoint, FrontPage, Publisher, and Sharepoint.

    • A.S., Inver Hills Community College

Senior Technical Writer/EPSS Designer
Over 15 years experience as a Technical Writer, with special expertise as a highly skilled editor, online help developer, and eLearning developer. Strong experience in customized electronic health/medical record (EHR/EMR) applications and Product Lifecycle Management (PLM/PDM) software. Industry experience includes healthcare, financial, consulting, and manufacturing.

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    • For an apparel manufacturer, designed and developed an electronic performance support system (EPSS) for a product lifecycle management (PLM) system (Enovia/MatrixOne) to support training and provide end user reference, using RoboHelp 7.0.

    • For a change management consulting company, developed eLearning lessons and quizzes for a project time and expense software application, using Adobe Captivate 3.0.

    • For a software company, edited training material created by multiple training developers in the United States and Europe for a Lawson ERP system. Developed training workbooks using Lawson standards and templates and provided consulting on materials development and template/standard usage for offshore training developers.

    • For a high tech company, designed and developed an EPSS for a PLM system (Enovia/ MatrixOne) using Robohelp 7.0.

    • For an institution of higher learning, gathered, edited, wrote, formatted, researched and organized policies and procedures in conjunction with implementation of the SunGaard SCT Banner system. Coached staff in writing policies and procedures.

    • For a healthcare organization, developed and designed and edited online help for customized electronic health/medical record (EHR/EMR) applications EpicCare Ambulatory and Hospital, EpicRx, Cadence, Prelude and Resolutefor end users. Edited biweekly electronic newsletter to Hospital physicians and Ambulatory users of HER/EMR. Developed work protocols for updating online Help. Used RoboHelp as a single-source to produce printed manuals for various audiences.

    • For a learning system company, designed, drafted and edited an 80 plus page user guide and job aids for a Saba Learning Management System (LMS) Offering Administrator role. Collaborated with project teams and other subject matter experts to establish content and tested usability of documentation.

    • For a hospitals and clinics network, designed, drafted and edited curriculum, user reference guides, and job aids for Epic Electronic Medical Record (EMR; Prelude) Registration and (Cadence) Scheduling l and delivered classroom training. Translated technical information into straightforward instructions for trainers and end users of a Clinic Registration application. Built interactive application simulations using RoboDemo.

    • For a hospitals and clinics network, developed and implemented software user training for PeopleSoft Query and Occupational Health Manager and delivered classroom training on PeopleSoft Query. Provided consultation for data tracking in Occupational Health Manager (OHM) database; supported HR clients in ad hoc query writing in PeopleSoft application. Specified and developed ad hoc reports using ODBC, MS Word, Excel, Access and Crystal Reporting Tool. Resolved database system issues, successfully managing and coordinating upgrade installations, gathering and documenting new requirements, and providing test solutions. Functioned as system administrator and business analyst for OHM relational database.

    • MS Word, Access, Excel, PowerPoint, Paint; Crystal Reports, Windows NT/XP, ODBC, PeopleSoft, Epic EHR, Occupational Health Manager (OHM), Dreamweaver, SnagIt, RoboHelp v7, Captivate v3.

    • B.A., Technical Communication; Board, Society for Technical Communication (STC)

Senior Technical Writer/Training Developer/EPSS Designer
20 years of experience developing a variety of computer hardware, software, medical and training documentation. Experience with writing HTML-based and WWW information, technical brochures, procedures, online help/tutorials; developing training materials and user interfaces.

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    • For an international diversified technology company, developed an Electronic Performance Support System (EPSS) for Enovia/Matrix One Engineering Central and Designer Central.

    • For a manufacturing company, developed training for Enovia/Matrix One Apparel Accelerator. Developed instructor and participant guides, demos, quick reference cards, and work instructions for the EPSS. Responsible for project management and team training.

    • For a medical device company, wrote and updated instructions for physicians on how to program an implanted device and estimate battery longevity. Project involved writing for U.S. and international audiences, working with illustrations, coordinating translations, and following FDA regulations and guidelines.

    • For a product life cycle management company, developed and wrote the installation and configuration and administration guides (over 400 pages) for Windchill Product Data Management (PDM) software interfacing with an SAP R/3 system.

    • For a medical device company, developed and wrote the user manual for a device designed to perform urodynamic studies; evaluated and provided feedback on user interface.

    • For a telemectric device company, reorganized, and updated online help and user manual for data collection and analysis software for implantable telemetry devices in laboratory animals.

    • For a performance management company, developed and wrote software manuals for aerosols, particle, and fluid flow measurement instruments such as spectrometer and refractrometer and applications such as PIV/PLIF. Developed and wrote over 50 hardware and software manuals for a variety of scientific test instruments, including reference, installation, and user manuals, and tutorials. Designed and wrote online documentation and context-sensitive help. Designed user interfaces and tested beta software.

    • For a high tech company, developed documentation for e-commerce applications including API and system administrator’s guides, application notes, HTML help, and white papers.

    • M. A., Journalism and Mass Communication, University of Minnesota; M. A., Journalism and Mass Communication, Osmania University, India; B. A. Literature, Economics, Political Science, St. Francis College, India.

    • Senior Member, Society for Technical Communication (STC); Associate Fellow (2009); Distinguished Chapter Service Award (2006), Merit and Excellence Technical Communication Awards.

    • Software Tools: MS Office programs; RoboHelp, Doc-to Help; Acrobat, Photoshop, Visio, QuarkXpress, FrameMaker, Captivate, HTML applications; variety of software applications including Enovia Matrix One and Windchill PLM applications.

Senior Technical Writer/EPSS Designer
Senior technical writer with over 20 years experience in developing documentation for an extensive array of industries ranging from telecommunications to medical devices. Provided technical writing services for major Twin Cities customers: software user guides, hardware operation manuals, web content, online/web help, marketing communications, training, training courseware, illustration, business procedures and processes, case studies, publication design, and newsletter and trade journal articles.

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    • For testing assessment company, developed HTML online help, using RoboHelp 7.0, for assessment applications, allowing developers and business analysts to spend more time defining requirements, designing, developing, and implementing assessment tests.

    • For telecommunications software company, wrote call center software documentation using FrameMaker software for single-sourcing documentation.

    • For medical software company, wrote software user guides for automated, web-based medical procedure documentation for physicians and clinical staff. This satisfied required regulatory obligations and compliance with specific medical coding specifications.

    • For business technology company, developed more accessible user documentation (online help and user guides) for a State Department of Health Services’ web-enabled, eligibility application.

    • For educational and psychological assessment company, wrote, edited, and illustrated technical documentation for OMR, Imaging, and OCR scanners and scanning software. This included operation, user guides, parts lists, specifications, online help, and other related documentation.

    • For business performance improvement company, developed hardcopy and online documentation for an administrator’s guide for a web-based application to be used by major corporations to improve employee performance that would result in increased sales, cost-reduction, and team building.

    • For diversified manufacturing company, provided writing, editing, and technical illustration for security and library systems that use RFID-enabled technology, including hardware and software applications.

    • For technical consulting company, designed, developed, implemented, and maintained company intranet to centralize all product documentation, establishing standardization of product information and global remote access. Designed, wrote, and illustrated technical documentation for visual inspection systems used in the electronics industry, including software user guides, hardware operation and service manuals, assembly instructions, and training material.

    • Software tools include HTML, HomeSite (HTML editor), Kana IQ Knowledge Base, PVCS Tracker, Wiki software, QuarkXpress, FrameMaker, Adobe Acrobat, MS Word, Excel, FrontPage, PowerPoint, MS Vista, RoboHelp, Visio, Photoshop, Adobe Illustrator, CorelDraw, Paint Shop Pro, Micrografx Designer, SnagIt, Oracle/SQL, Documentum Content Manager, Visual SourceSafe.

    • M.A. Education, Oakland University, Rochester, Michigan; B.A., Liberal Arts, Hillsdale College, Hillsdale, Michigan