At the highest level, we approach user readiness using a Head, Heart, and Hands paradigm. People need to understand, intellectually, what is changing. They need to believe, in their heart, that the change is the right thing to do, at minimum for the company and ideally for them personally. And finally, they need to become competent through training and practice, using their hands.
Our change management methodology begins with an organizational readiness assessment that provides a plan for addressing each of these areas – head, heart and hands. If the head and heart aren’t engaged, the hands won’t follow. The organizational change readiness survey provides an accurate view of where the organization currently is from the perspective of the culture, attitudes, and competencies within the organization. With a thorough understanding of the organization, it then becomes much easier to create a change management strategy.
Contact the change management consultants at Dashe & Thomson.
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