Need
Dashe & Thomson had been consulting with a major specialty chemical company. The company was in the process of deploying a new system to integrate its customer, manufacturing, and financial functions, but was dissatisfied with the documentation and training being provided by the consulting firm responsible for the system integration.

Solution
Dashe & Thomson worked with the company to design and implement documentation and training that aided workflow and efficiently trained users, both in new business processes and system functionality. Dashe & Thomson:

• Designed templates for procedures and work instructions highlighting processes and roles.
• Created interdepartmental standards for procedures design and creation.
• Formed a team of writers to review and update existing procedures and to prepare new procedures.
• Designed instructional materials and job aids.
• Presented training to new users.
• Provided train-the-trainer sessions.
• Implemented document management procedures.
• Helped establish a business technology group within the company to take ownership of the project.
• Facilitated change management within the organization.

Result
User acceptance of the new system increased. Effective training reduced learning curves and improved the system deployment.