Need
A large energy provider has been growing at a rapid pace over the past few years by acquiring competitive energy production and cogeneration facilities. The company needed to improve their processes and build consistency across its facilities.

Solution
Dashe & Thomson analyzed high-level business processes within the Operations, Power Marketing, and Asset Management areas and made recommendations for process improvements.

• Gained consensus on the five functions of the power plant rating process across all regions of North America; documented the process, designed the architecture for intranet delivery and developed the infrastructure for future process documentation.
• Facilitated the redesign, piloting, implementation, and training of a standardized Cost Tracking process; developed documentation and training materials for rollout of the new standardized processes.
• Documented the Power Marketing processes to prepare the company for a Standard and Poor’s audit.
• Continuing to re-engineer Asset Management processes in all facilities.

Result

• Major business processes were mapped, improved, and streamlined.
• A consistent process now exists for acquiring new power sources supports the company’s continued growth.
• Internet-delivered processes are used as training and organizational development tools.
• Process alignment has improved, with a corporate culture shift toward better process documentation.