Learning Management System (LMS) Integration
Industry: Financial Services
The Need
An insurance company’s IT department was engaged in a process transformation project based on CMMI. One of the requirements of CMMI certification is that a company needs to show that its employees are trained appropriately prior to working on a project. Training for the company was being managed and delivered through the company’s learning management system (LMS). Because members of project teams took on different roles according to the project, the LMS needed to identify and track the training required for each role; and the LMS was not designed to accommodate roles. The company had just made an acquisition and needed to ensure that the new company adopted the LMS and the newly identified role-based training paths.
Solution
Dashe & Thomson consultants were co-leading the development team that was creating the eLearning and classroom modules for the CMMI project. The consultants identified common roles required for IT projects between the two merged organizations and the associated learning path for each role. They developed a standard course structure and design standards for the modules, based on a phased approach to delivering content through the LMS. They modified the LMS to enable assignment of training courses based on roles. They built participant registrations and tracked them in the LMS across several locations. They introduced concepts and processes, supported pilot teams, and provided advanced training to key practitioners to promote widespread adoption.
Results
The company’s IT department launched 18 courses that allowed seven roles to complete training according to the specified learning path. The company was able to track whether the employees had completed the training for their role and were in compliance with CMMI requirements. The Dashe & Thomson consultants’ introduction of concepts, piloting, and advanced training ensured that standard practices and processes for the role-based training were adopted across the IT departments of the now merged companies.