User adoption is the single biggest challenge when implementing new technology – it is now and it has been for 15 years. According to a study done by the Sand Hill Group and Neochange, the most critical factor for software success and ROI is effective user adoption (70% listed it as #1). Organizational change came in at 16%, followed by process alignment at 13%, and software functionality at 1%.
It’s clear that getting a solid and rapid ROI on software projects has more to do with people and change than it does with technology. Whether you’re implementing SAP, one of the many Oracle products, or the latest Business Intelligence tool, user resistance, misaligned business processes and lack of user skill and understanding are most commonly at the root of most failed technology initiatives.
The problem often comes back to a fundamental error in how a company introduces users to the …













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