Recent research by ASTD and REED Learning indicates that the top skills desired by Learning & Development departments are measuring and evaluating training.
Even though many Learning and Development organizations find it a challenge to prove training’s effect beyond how learners react to the training and whether they have learned the training content, senior management and business stakeholders are more and more interested in metrics that show the impact on the organization.
According to Donald L. Kirkpatrick’s revised “Four Levels of Evaluation” model, what we need to do is find out what success looks like in the eyes of these senior managers and stakeholders and let them define their expectations for the training program. Then we need to identify specific metrics to demonstrate and deliver on those expectations.
For those of you who are not familiar with the original Four Levels, this is what they are:
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