According to the 1996 report from the U.S. Bureau of Labor Statistics, over 70% of workplace knowledge is learned informally (a statistic that is frequently referenced in the learning industry). While I haven’t seen more recent data, my experience is that the informal learning trend holds true today.
So, what does informal learning look like? Maybe something like this:
You walk over to a colleague, and ask, “How do I get this widget to stop blinking?” (Of course, you ask someone who knows widgets really well and who is willing to share their knowledge.) Fortunately, most colleagues (at least the normal ones) won’t ask a series of true / false or multiple choice questions to check your understanding. Instead, they show you how to do it and then help you as you try. They might even jot down a few notes that you can reference the next time you troubleshoot that widget problem.
So, here’s …















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