For years, I have dutifully included a description of Kirkpatrick’s Four Levels of Learning Evaluation in every proposal for every company I have worked with. And every company has agreed to use “Level 1: Reaction,” or―as it has come to be known—the “Smile Sheet.” Some companies will use “Level 2: Learning” to measure whether the learners have mastered the training course content. Hardly ever do they use “Level 3: Behavior,” and they never use “Level 4: Results.”
I have found this to be extremely frustrating. And as time has gone by, I have started to wonder about the validity of Kirkpatrick in today’s world. The focus is on the training event itself and the follow-up to that event. What is measured doesn’t seem to be what companies are interested in. Company executives are typically interested in the bottom line, not how well their employees apply the learning from a training …















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