In recent months, I’ve been working on a project to redesign a national training program for bulk plant employees in the propane industry. The material is being written at an 8th grade reading level and, for the most part, the training content is pretty straightforward. It covers topics like filling and emptying propane containers, and federal codes and regulations as they relate to the training tasks. And, of course, safety considerations are paramount when training folks to work with a flammable gas that can give you instant freeze burns in its liquid state. (Before I go any further, please note that propane is an extremely safe product when handled appropriately!)
So, no big deal, right? I mean, how hard can it be to explain how to safely fill or empty a propane container? As it turns out, not that hard in terms of procedural steps, but much harder than I expected in terms of how …















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