Transformational software (ERP, CRM, PLM, etc.) implementations rarely deliver the promised benefits. Companies spend tens of millions on the implementations, but the ROI is usually late - or worse yet, never materializes at all. The software itself is rarely the problem. Instead, benefits arrive slowly because of failures in process redesign, change management, and training.

Three essential dimensions contribute to user acceptance: understanding, motivation, and skill. Check out this short self-assessment to see how your company or project stacks up in these areas.

Robert Cenek at The Cenek Report points out some enduring wisdom from OD guru Roger Harris.

An organization development intervention should occur at a level no deeper than that required to produce enduring solutions to the problems at hand; and

The intervention should be at a level no deeper than that at which the energy and resources of the client can be committed to problem solving and to change.

The quotes are from an article, Choosing the Depth of Organizational Intervention, written by Harris in 1970, but no less true 38 years later.